GENERAL Q&A
1. Are pictures included with any session fees?
• No, Traditional session prices include studio time, materials, and school publication fee. Elite sessions include time, makeup, materials, and your image presentation the following week.
2. Can I schedule a retake session? Are they free? Can I schedule it online?
• Both Elite and Traditional sessions come with a quality guarantee. If you are not 100% happy with your senior session, we would be more than happy to have you back until you are pleased.
• If you chose a Traditional session, you can’t choose a different set for your casual poses during your retake session. You can upgrade or add a background at your retake session for a $20 fee.
• You can schedule a retake online once you receive the proofs from your original session.
3. How long after my traditional session will I receive my proofs?
• You will receive your proofs in the mail 4-6 weeks from the date of your session. An order form will be included if you want to mail in your order.
4. When will the proofs be available for viewing online?
• The proofs are not available online until they have been processed by our lab. This will be near the same time frame as getting the proofs to you in the mail. The best indicator that your proofs are online is when you receive them in the mail.
• Elite images are not available online. You will schedule a presentation after your session and will come in to view all of your images and place your order here.
5. Where are my cap & gown proofs?
• Cap & Gown proofs are mailed out after the beginning of the year, usually around February.
6. Are the portfolio and proofs mine to keep?
• No. The proofs and portfolio are to be purchased or returned within 15 days of receiving them. If they are not, the card on your account will be charged for the full retail price of $191.53.
7. Can I place my traditional order online?
• Yes! If you want to purchase the portfolio, the quickest, easiest way to order is on our website. If you do not wish to buy your portfolio, mail in your order with your portfolio within 15 days of receiving your proofs
8. Will the proofs be retouched? Can I pay for them to be retouched?
• Every portrait is digitally enhanced and basic retouching will be done on the proofs you receive. When you place your order, there are advanced retouching options starting at $45 per pose.
9. Can I order the Art Folio?
• Yes, you are welcome to add the Art Folio to your order!
10. Can I change the positions of the pictures are my Art Folio?
• No, the art folios are custom made and the image placements can not be altered.
11. What is the difference between Traditional and Elite?
• Elite sessions offer an exclusive portrait experience, professional make-up artists, custom products, and an image presentation prepared exclusively for you. Our elite photographers work with you one-on-one and even help you choose clothing and accessories that best match our indoor and outdoor shooting locations. Elite clients come back to the studio the following week to view and purchase their senior portraits making it a truly personalized, memorable experience.
12. Will I be charged if I do not show up for my appointment?
• Yes, there is a “REBOOKING FEE” of $25 for traditional and $50 for elite that is non-refundable. You must notify us at least 24 hours before your scheduled appointment to avoid the fee. In order to reschedule, you must pay this fee.
13. Can I just schedule my appointment and pay when I get there?
• No. All sessions must be prepaid- we can not book a session unless it is paid for in advance.Why? Everyone is required to prepay in order to reserve an appointment. It is like booking a room in a hotel or a seat on an airplane so the spot is held for you.
14. Do I have to pay with a credit card?
• Paying with a credit card helps guarantee your spot because dates and times do fill up quickly.
• If no credit card, a check or cash can be mailed to our studio at 1015 Kings Ave. Jacksonville, FL 32207 or dropped off in person. Once we receive the payment we can book the appointment. Make sure to include your name and school and how to get in touch with you to make the appointment.
15. How long should I plan on being there for my session?
• This varies depending on a number of factors. If it is a very busy day, it may take longer, especially on Saturday and later in the summer.
• Traditional: Generally, you can expect as little as a 15 minute session time for the “Simple” session and up to a 1 ½ hour session time for a “Popular” session.
• Elite: Elite sessions can take up to 5 hours. Elite Presentations last up to 1 ½ hours.
16. Can I switch my background choices when I get there?
• Yes! You may switch your sets at anytime- just be sure to let your portrait artist know. Only formal is required.
17. Where can we take outdoor pictures?
• Traditional has a designated outdoor location at our studio. Outdoor locations for traditional do not accommodate cars.
• The Elite studio offers exclusive outdoor locations around the studio. Your elite photographer will guide you in choosing your outfit to match our shooting environments. Cars can be used in Elite outdoor sets.
18. What happens if my outdoor session is rained out?
• All traditional outdoors sessions can be rescheduled via the Senior Center or calling the studio at 904-880-7455. You also have the choice of adding another indoor set. The outdoor session fee can NOT be used as a credit toward your order. If you choose not to reschedule your outdoor session, you will forego the $50 session fee.
• In the event that it is raining during an Elite session and you don’t have the opportunity to be photographed outdoors, we will take additional images of you in our huge natural light studio OR you can reschedule for another day.
19. Why can’t I schedule for a later day?
• Our online scheduling calendar is open for up to a month at a time. The later dates are not accessible to anyone until all the current available appointments are filled.
• Make your appointment soon for least amount of wait times and to ensure your picture will be in the yearbook!
20. Do I have to bring my own pearls/tux/etc.?
• All supplies need for both the yearbook picture and Cap & Gown picture will be provided EXCEPT for the spaghetti strap white shirt for girls and the white t-shirt for the guys.
• ALL Bolles guys must bring a blue jacket, white shirt, and your own tie for your formal picture.
21. Can my fashion pictures be in color?
• You may choose the “Marquee” effect when you order (a $45 per pose option) and either part or the entire fashion image can be turned into color.
22. I only want my formal picture taken for the yearbook. Do I still have to pay a session fee
• Yes.
23. If you are not my school’s official senior photographer, can I replace my formal background with a casual set?
• Yes.
24. If you are not my school’s official senior photographer, can you send my images to my school?
• Yes, the school will need to call our Customer Service Department to request these images.
25. What if I qualify for NHS after my Cap & Gown images have been taken?
• You will need to schedule a retake once you find this out.
TRADITIONAL
1. Can you send my portfolio at a later date? I will be out of town in 4-6 weeks.
• No, unfortunately all proofs are sent in an automated process. They are sent through the Post Office, so if your mail is on hold while you are out of town, the portfolio will be held as well.
2. Can you send 2 portfolios to 2 different addresses?
• No, only one is sent per student to the address on your profile.
• Other family members can view your proofs online if you provide them with your log in information.
• You can purchase an additional portfolio if needed.
3. What if I don’t want a portfolio?
• You will never receive ordering info and you won’t be able to order online as you must purchase your portfolio when you order online. Also, since we must manually stop the automated process of sending the portfolio, your proofs won’t be available for viewing online and you will not get the chance to choose your yearbook image.
4. What about my 8 free wallets for scheduling before June 15th?
• Your session must TAKE PLACE before June 15th in order to qualify for this promotion.
5. How do I place an order?
• If you are purchasing your portfolio, you can order online. If you return your portfolio, you need to mail in your order with the portfolio.
ROAD SHOOTS
1. I had my session in the studio- can I schedule a retake at my school’s road shoot?
• Yes, but it must be scheduled before the day of the shoot (TRADITIONAL ONLY)
2. Where do we do the outdoor set at school?
• The outdoor location will be somewhere outside around your school within the school grounds.
3. What sets are available on the road?
• Formal, Brick, Fashion, and Strut (subject to change)
4. Is my school having a road shoot this summer?
• The 4 schools having road shoots this summer are Flagler, Matanzas, Brunswick, and Glynn.
5. Can I walk-in to a road shoot?
• If you walk in to a road shoot without an appointment, you will be scheduled for an appointment during that day if there is an availability. Please note: this may require you to return later in the day if there are no current openings when you arrive.
ELITE
1. What do I bring to my Elite session?
• Guy Session- bring no more than 5 outfit changes and any props (sports, hobbies, pets, etc) you’d like to use- bring both casual and dressy outfits
• Art Session- bring 4-6 outfit changes (formal dresses, casual, etc.) Dress to impress! Also bring any props that define you.
• Storybook- bring 5-8 outfits (formal dresses, casual, etc.) Dress to impress! Also bring any props that define you.
• Spoil Me Session- BRING YOUR CLOSET!!! Also bring props and hair accessories.
2. Why can’t a girl do a guy session?
• Even if you don’t want makeup, this session is designed for guys only.
3. How much are Elite packages?
• Elite packages start at $690 and go up to $5000. You can not order a la carte unless you order a package or 3 custom products. This includes your yearbook picture.
